![]() ![]() Chat Support – responding to questions, challenges, and concerns from customers through any chat or messaging platform used by your company.Phone Support – answering customer questions about your products or services over the phone.Email Support – monitoring and answering email queries about your products and services and addressing customer concerns.Providing exceptional customer experience is a lot easier when you’ve got an admin VA or two to deal with the following tasks. CUSTOMER SUPPORTĮnsuring that your customers get the assistance they need is essential to keeping your business afloat. What exactly can you hire an admin VA for? Here’s a comprehensive list of the most common virtual assistant jobs that business owners assign to their admin VAs. Hire an Admin Virtual Assistant to Do These Tasks ![]() A virtual administrative assistant is a great entry point into virtual staffing. Like any office admin assistant, your admin VA’s duties can include: answering calls and emails, scheduling meetings, data entry, etc. The main difference is that an admin VA will do all these administrative jobs while working remotely from their home office. They function similar to your typical in-house executive assistant, administrative assistant, or administrative support. Think of them as a virtual office assistant. What is an Administrative Virtual Assistant?Īn administrative virtual assistant, or admin VA, is someone who is trained to deal with the routine but essential tasks in business. Read on to know more about what administrative virtual assistants are and what they can do for your business. This allows you to focus on the more important business aspects and decisions that only the business owner or CEO can do. ![]() When you hire virtual assistants, they can deal with the routine work. Hiring an admin VA to help you deal with the crucial but repetitive tasks in business is an excellent investment. Issues such as poor marketing, bad team composition, and customer service problems, can be resolved with the help of an administrative VA. 13% attributed their failure to improper timing.14% did not provide proper customer service.14% were not able to market their product/service properly.17% had problems with the user-friendliness of their product.18% said that issues with cost and pricing caused their business to fail.23% said that their team composition was not right.42% said there was no market need for their product/service.Here’s why 44% of the businesses started in 2014 didn’t make it to their fifth year: ![]() The same article listed the top causes of failure for these businesses. Even fewer, a measly 56%, of those businesses survived until their fifth year. Small Business Statistics You Need to KnowĪccording to statistics compiled by Small Business Trends, only 80% of businesses started in 2014 made it to their second year. Sadly, for many entrepreneurs, especially those who are just starting out, most of their time is actually wasted on basic admin assistant duties. This could also mean attending conferences that will help you forge important connections and learn new business ideas and strategies. This includes going to important meetings with potential business partners and shareholder or brainstorming business development ideas. Unfortunately, they are also tedious and time-consuming, which is why many business owners are looking into hiring administrative virtual assistants.Īs a business owner, your time is better spent growing your business. Making travel arrangements, managing your calendar, answering emails, responding to customer inquiries, doing research - all these are essential in business. No matter what industry you’re in, eCommerce, real estate, finance, etc., administrative tasks and paperwork are inevitable. ![]()
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